Refund policy

Our return policy is simple. If you don’t love it, we don’t want you to keep it.

We take pride in the exceptional quality and craftsmanship of our designers. Our attention to detail in design, material, and archival preservation is unyielding, and so is our commitment to customer satisfaction.

We want you to love what you order from us, and we’ll do everything we can to make sure that shopping with us makes you really, REALLY happy. If you are dissatisfied with your purchase for any reason at all, just give us a call and we’ll work with you to find a solution.

We mean it when we say we want you over-the-moon happy about shopping with us.

We Make Returns Easy. Really.

Need to return something? No problem. We understand that things don’t always work out as expected. Just send your item back to us within 30 days of delivery. We will gladly refund the purchase price (less original shipping and personalization charges).

If a refund will not solve your problem, give us a call and talk to us. Our experienced and friendly team is eager to help you. You can reach us at 202-721-0246 or via email info@jennibick.mom